Customer-centricity is not a new concept nor is it rocket science. Companies can talk about “putting their customers first” until they’re blue in the face, but if they are not executing properly, both the organization and the customer lose. Functional silos, cultural misalignment and lack of structure all impede customer-centricity, but Seal Software continues to avoid these obstacles and focus on the customer experience. By employing intentional, proactive efforts, we understand that our customer’s success is our success.
“It is our customers that are fueling our growth and innovation … More use cases for content analytics are regularly emerging, keeping us in the vanguard of the machine learning and NLP market,” –Ulf Zetterberg
Not only does Seal identify the consumer’s pain points but we take it a step further by asking the right questions. How are current processes designed? Why is our solution important to the enterprise? What outcomes are a top priority? In order to provide high-value outcomes, we prioritize understanding the customer’s goals and empowers customers to make informed decisions. In a recent engagement, Nokia Technologies implemented the Seal platform to drive business agility for its global legal team. After two years of evaluating AI solutions and a man vs machine test, the telecom giant determined that Seal would save the business the most money while making their legal professionals more accurate and efficient.
Seal delivers on customer-centricity in 3 ways:
- Employee Investment
Recently named one of the nation’s fastest-growing private companies, Seal takes pride in building a team of industry experts to better address client needs and expand within the market. New hires like Julian Tsisin, Vice President, Legal Markets, Office of the CTO and Dave Parisien, Vice President, Pharma, Life Sciences and Healthcare are driving customer value by defining industry solutions and shaping strategy across verticals. We believe that customer success is everyone’s job and you must invest in your team to empower your customer.
- Technological Advancements
Seal’s enthusiastic and dedicated Product Management team strives to improve our solutions by building upon previous versions and providing key functionalities that meet the growing demand of the enterprise. Armed with customer feedback and a vision to amplify success across business units and content types, our engineers developed the latest Seal platform version (V6) to empower users and address the evolving market. Add-in capabilities such as scalability, extensibility, and insight acceleration and it is clear that we have our finger on the pulse of customer needs and desires.
- Outcome-Oriented Thinking
When working with clients, our Customer Success team focuses on outcomes and ensures that customers achieve and measure these outcomes. Our engagements function as a true partnership that thrives on communication and solution-based implementation. These partnerships are driven equally by the customer’s articulated needs and the best practices our Customer Success team brings to the table. We are committed to accountability and measurement that drive success. Instead of measuring whether we are employing strategies that we believe are important, we prioritize the customer’s input to guarantee long-term success.
Customer success is an integral process and Seal prides itself on making the experience seamless. What truly makes our company extraordinary is that we focus obsessively on execution. It’s one thing to know what to do, and quite another to get it done. Don’t take our word for it, our case studies speak for themselves. From Financial Services to Healthcare, our expansive portfolio demonstrations our commitment to a new era of intelligent content analytics and to customer success. See, firsthand, how Seal’s customer-centric culture is transforming the market at our customer conference series, Insight ’18.
As we look to the future, customer-centricity is key because “it’s our customers that are fueling our growth and innovation” – so it’s our job to put them first.